Returns & Refunds Policy
Our returns policy is strictly within 7 days of the date your purchased goods are delivered. The date your goods are delivered will be recorded by the shipping company. If more than 7 days have passed from the date of receiving your goods, unfortunately, we can’t offer you any refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us to apply for a refund or exchange immediately upon delivery of your goods as returns within acceptable conditions are only applicable if we receive your returns application with tracking number within 7 days of the items being shipped to you.
Several types of goods are exempt from being returned. Perishable or fresh goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items which are discounted due to short expiry dates
- Run out stock
- Sale stock
- Discontinued stock
- Any other stock which in the product description outlines that there is no refund available
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain items where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Goods which have had to be opened to find out that the stock is damaged or perished
Upon acceptable return of your goods (i.e. posted back within 7 days of being delivered to you) and once your return is received and inspected by us, we will send you an email to notify you that we have received the returned item(s). We will also notify you of the approval or rejection of your refund.
REFUNDS (if applicable):
If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within the agreed terms of providing the refund:
- If a faulty product was your reason for a refund, we will apply your refund immediately, or
- If it is a return for other reasons, the refund will be applied upon receipt, inspection and acceptance of the returned goods (please thoroughly review “RETURNS” for terms and conditions of returning products
Please note that any shipping costs are not included in any refunds. Only the cost of the approved item(s) will be refunded.
If you are expecting a refund but have not received it yet, please check:
- Your bank account, and/or
- Contact your credit card company
As it may take some processing time from the financial institution before your refund is officially applied.
If you have tried the all of the above and have still not received your refund, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable):
Only regular, full priced items may be refunded. Unfortunately, sale, discontinued, short expiry, run out or expired stock cannot be refunded.
EXCHANGES (if applicable):
We only exchange items if they are defective or damaged. If you need to exchange an item for a replacement, please send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return a product, please post or ship it to:
The Healthy Household
5 Cooroibah Crescent
Tewantin QLD 4565
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You should send us the item’s tracking details once it has been shipped.